Why do people drive me mad at work?
A: Most of the time, we are so used to behaving in a certain way, thinking that our way is right. It then comes as a shock to discover that 75% of your colleagues will not react to a problem in the same way that you will. Once this is appreciated it starts to become clear why conflict, frustration, annoyance and even bewilderment are the frequent outcome of many a business meeting.
By using simple but highly effective behavioural profiling tools such as DiSC, it is possible to understand the different behavioural styles and use the knowledge to improve communication skills and reduce any conflict. Possible areas in which you can apply the knowledge are;
Recruitment: Square pegs into round holes!!! Different behavioural styles will be better suited to certain roles. It can also be used to make sure team members are allocated to the right role.
Customer service staff can benefit greatly from understanding how to recognise, negotiate and handle different personality types and to help reach a compromise and improve the communication.
Team Building: We have all heard the saying “there is no “I” in Team”, well I believe there is. A team is made up of individuals, each with their own needs & motivations. By knowing and understanding their needs can produce stronger more effective Teams.
Reduce Conflict: By understanding why someone reacts to a situation, we can not only resolve any conflict, but actually prevent the conflict in the first place.
Using a simple 3 Step approach we learn to understand our behaviours and the impact we can have on others. Next we are then able to recognise the different behaviours of those around us. Finally, we can then adapt our behaviour for a successful outcome to the situation, reducing any conflict and improving communications.
Ultimately, by knowing yourself and others, gives you the power to decide how you want to behave and to adapt your behaviour for mutual benefit.